What We Offer

Family Support Hub provides flexible, practical support for families, carers, and individuals who need a little extra help managing everyday responsibilities. We specialise in non-clinical, task-based assistance — with a focus on life admin, digital support, and general day-to-day organisation.

Our support is always tailored to the person — no contracts, no waiting lists, and no complicated processes. Whether it’s a one-time task or ongoing weekly help, we’re here to reduce stress and ease the pressure.

We offer a wide range of assistance, including:

Family Liaison

  • Support for relatives arranging care from a distance
  • Acting as a local point of contact when families can’t be nearby
  • Offering reassurance and practical help without intrusion
  • Updates provided to families as needed (with permissi
  • on)

 

Life Admin & Paperwork

  • Sorting and organising household paperwork
  • Explaining and completing official forms or letters
  • Managing bills, direct debits, and subscriptions
  • Help with benefit forms, blue badge renewals, and council services
  • Liaising on behalf of clients (with consent)

 

Appointment & Routine Support

  • Scheduling GP, hospital, or service appointments
  • Writing reminders and keeping track of tasks
  • Accompanying to local appointments (Hull area only)
  • Setting up calendars or reminder systems (digital or paper)

In-Home Support (Hull Area)

  • Light admin visits to assist with paperwork and tasks
  • In-person help for those who struggle with technology
  • Support for those living alone and needing regular contact
  • Friendly conversation and wellbeing check
  • -ins

Digital Support

  • Setting up and using smartphones, tablets, or email
  • Managing online accounts (e.g., utilities, GP, government services)
  • Completing online forms and applications
  • Help with video calls (Zoom, WhatsApp, FaceTime)
  • Password resets, email organisation, and staying safe online

 

Who We Help

 

  • Older adults who want to remain independent at home
  • Families managing care for a loved one
  • Individuals struggling with physical or mental health challenges
  • People recovering from illness or dealing with life transitions
  • Anyone who just needs a reliable, kind helping hand

Where We Work

 

Local In-Person Support

 

We provide face-to-face home visits in Hull and surrounding areas, including:

  • Anlaby
  • Cottingham
  • Willerby
  • Hessle
  • Beverley
  • Hull
  • East Riding villages nearby

 

Visits within a 5-mile radius of Hull are included at no extra cost. A small travel fee may apply beyond this and will always be agreed in advance.

Local Errands: Prescription pick-up, postal services, small shopping trips (Hull and nearby areas)

Flexible Support: Tailored help for any other everyday tasks you might need assistance

Remote Support – UK Wide

 

If you're based outside the Hull area, we offer nationwide virtual assistance via:

 

  • Phone calls
  • Email
  • Text/WhatsApp
  • Video calls (Zoom, FaceTime, WhatsApp Video)

 

 

Ideal for family members who want to set up consistent support for a relative, even if they’re far away.

Family Support Hub offers flexible, pay-as-you-need support with no contracts or commitments. Whether you need one-off help or regular check-ins, everything is tailored to fit your needs and budget.

 

Hourly Rate

  • £18 per hour (local or online)
  • Charged in 30-minute increments
  • No hidden fees

 

 

Support Packages

Ideal for families needing regular or ongoing support.

  • 5 hours – £85
  • 10 hours – £160

Can be used flexibly across tasks and appointments

Includes light admin, digital help, phone check-ins, and in-person support (Hull area)

 

 

In-Person Visits (Hull & Surrounding)

  • No extra charge for home visits within 5 miles of Hull
  • Small travel fee may apply beyond that — always agreed in advance 

 

How Payment Works

  • Payments accepted by bank transfer
  • Invoices provided for all sessions
  • No obligation or sign-up — support is always on your terms